Customer Care
Payment
We accept all major credit cards, wire transfers, bank and personal checks as well as payments via PayPal. Please contact us directly for wire transfer instructions.
With payments by credit card, it is required for the shipping and billing address associated with the card, to match. This is in order to protect our customers and ourselves from fraudulent activity.
New York State Residents are subject to 8.875% sales tax.
Ring Sizing and Customizations
We provide resizing and other adjustments on jewelry, such as; resizing rings and bracelets.
Most pieces can be resized, depending on the design of the piece and/or hallmarks.
Please contact us via email or phone call to make sure if we can customize an item to fit you.
All pieces customized are final sale.
Return Policy
Any purchased item can be returned regardless of the reason for the return as long as the item is in the same condition as it was when purchased.
Please contact us directly to discuss a return or exchange.
In order to receive a full refund, please ship the item fully insured and returned within 3 days of receipt with its original box and documentation (if they were provided).
All costs of returns are to be covered by the purchaser.
Shipping
Insured Shipping within the United States is complimentary.
For international orders, the customer is responsible for shipping and all additional duties, taxes and/or tariffs that may incur.
Please contact us directly for international transactions.